Delivery & Packaging

Due to the variety of our products and the nature of some of our more fragile items, Berry & Grouse uses a variety of couriers to get your order to you. The courier will depend on your location, chosen delivery method, the item ordered, size and weight. Our lampshades are sent out double boxed, so even our small lampshades arrive in larger boxes than you may expect.

As part of our commitment to reduce, reuse, recycle, we reuse packaging we receive from suppliers each week, rather than bundling them up for recycling. This dramatically cuts down the amount of any new packaging material. Due to the nature of our more fragile items, we use in-box void fill cushioning that is 100% recyclable and can be easily disposed of with your household recycling (if you do receive any bubble wrap, it has been reused).

Why do we use void fill? Void fill helps protect the product by filling empty spaces by holding it in place reducing the chance of transport, handing and storage damage.

Is the lampshade cellophane wrap recyclable? Yes, and 100% biodegradable. You can also request for your lampshade to not be wrapped in cellophane, just leave a note when you place your order.

Please reuse & recycle our packaging where possible.

Berry & Grouse uses Kite Packaging which promotes re-use, reduce, recycle and replace. We work closely to offer an environmentally friendly packaging provider as well as using recycled, recyclable or biodegradable packing properties. https://www.kitepackaging.co.uk/

PROCESSING TIME

STOCK - All in stock items are dispatched within 3 - 5 working days.

HANDMADE - Processed within 7-14 working days.

All items handmade (lampshades, waste paper bins, scatter cushions, cushion inserts, draught excluders and dog bed covers) are made to order so processing times vary. We aim to dispatch your order within 7 working days.
If your fabric is printed to order, dispatch can take approx. 4-6 weeks.
If you would like to know the processing time of a certain item, then just get in contact for an estimated processing time.

ITEMS FROM EXTERNAL COMPANIES - We hold limited stock of some items. If the item is listed as fulfilled by an external company it subject to their current stock levels. We aim to process these oreders within 7 working days. If there is a delay with your order or if your order cannot be fulfilled you will be notified (cancelled orders will be refunded in full).

DELIVERY

Deliveries arrive Monday - Saturday**:

STANDARD DELIVERY - from dispatch delivered within 3-7 days. (UK Mainland and Northern Ireland)

EXPRESS - from dispatch delivered within 1-2 days. Available upon request and additional charges apply. Subject to postcode, size and weight restrictions.

LOCAL DELIVERY - Free local delivery to postcodes within 30km of our workshop address. From dispatch delivered within 3-5 days.

REPUBLIC OF IRELAND - This service is currently unavailable.

**Delivery times are estimated and not guaranteed. Subject to the terms and conditions of the courier.

Delivery Update

Once your order is complete you will receive a notification from Berry & Grouse that your order is being dispatched. You will also receive an email notification direct from the courier company with tracking information.

Shipping aims are subject to the terms and conditions of the courier and disruption can occur at busier periods.

Any dates quoted for delivery are approximate only and time or delivery is not of the essence.

If you have any questions regarding your delivery, then please get in contact.

Please check that your order is correct. If you need to amend your order please get in contact with us immediately. We are unable to make any changes once your order has been dispatched.

Please also check that your delivery address is correct. You can also leave a note with your order such as a delivery safe place, leave with neighbour or what3words to assist with delivery. These notes will be added to your delivery instructions.

WHAT3WORDS - is a unique address made up of three random words for every 3-metre square in the world. Find your what3words address at https://what3words.com/

After you order

Specific Day Delivery

We strongly recommend that if you require a specific delivery date then please get in contact. Additional shipping charges apply for requested next day delivery, Saturday delivery and Access Point to Access Point delivery/collection and day and time slot deliveries.

If an item is returned to sender as a failure on the buyer to accept/arrange delivery, return shipping charges will apply. Berry & Grouse cannot be held responsible for failure or delays occurred during delivery.

Our standard delivery is for UK Mainland and Northern Ireland (exceptions apply to Highlands and Islands please see below). Additional delivery costs apply to British Islands and Ireland. The UK has now left the EU and all goods shipping to Ireland and Northern Ireland are now considered Exports and need to clear customs borders. Buyers are responsible for any VAT, customs taxes and duty charges.

Highlands and Islands

These include certain parts of Northern Scotland (postcode ranges; IV2-IV28, PH10-PH44, PA20-PA29, KA27-KA28), Scottish Islands, Isle of Wight and Isle of Man.

The additional delivery charges are a reflection of the additional costs charged to us by our couriers when delivering to the more remote parts of the United Kingdom.

Ireland and International Overseas Orders

Berry & Grouse has temporarily suspended deliveries to Ireland. Due to the fragile nature of some of our items, Berry & Grouse is unable to ship items internationally.

Import Duties & Taxes

If you order Products from our site for Delivery outside the UK (only with prior consent from Berry & Grouse), they may be subject to VAT, import duties and taxes which are levied at the destination (From Jan 2021 this includes Northern Ireland). The customer is responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

It is the customers responsibility to comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.