At Berry & Grouse we care about privacy. We believe in transparency, and we are committed to being upfront about our privacy practices, including how we treat your personal information. This Privacy Policy explains our privacy practices and describes how your personal information is collected, used and shared when you visit or make a purchase from www.berryandgrouse.com (the “Site”).

 

What Information Do We Collect?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

Additionally, when you visit our website, Etsy, eBay or Amazon shops, place an order, contact us, or subscribe to our mailing list we may collect information from you that includes:

- Your name

- Your username (Etsy, eBay, Amazon, Social Media)

- Your email address

- Your postal address

- Your phone numbers

- Payment details

- A different recipient's name and address (if applicable)

We refer to this information as “Order Information.”

 

We participate in various trade shows where we may collect the same details as when purchasing through the Site if you choose to register your interest or make an order at the trade show. These details are stored in the same way as online orders and are not used by any third parties.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

What Do We Use This Information For?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including arranging for shipping and providing you with proformas, invoices and order confirmations). Additionally, we use this Order Information to: 

- To process orders

- To communicate regarding product enquiries or bespoke commissions and projects

- To better understand how people interact with our websites.

- To determine the effectiveness of promotional campaigns.

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

- To provide email communications which detail news about Berry & Grouse, new product ranges, special offers and events.

- Screen our orders for potential risk or fraud.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

Sharing Your Personal Information and Data

The only circumstances in which we will share your data are in processing your order (with delivery companies to fulfil an order) or complying with the law for legal or tax obligations.

 

We will never use or pass on your information to third parties for marketing purposes.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

How Is This Information Stored?

We will only retain your information for as long as necessary and we will securely store any on and offline data collected during that period. We may retain personal data related to orders or customer queries for six years. After this time, it will be securely deleted.

 

Through Our Website

Berry & Grouse’s website is hosted on the Wix.com platform where your data is stored on a secure server through Wix.com's data storage, database and the general Wix.com applications behind a firewall.

 

In addition to our own privacy policy, you can read Wix.com's privacy policy here 

 

Through Our Etsy, eBay, Amazon shops

As well as ourselves, we make sure our other selling and marketing platforms where your data maybe held all comply with current data protection regulation. 

 

All direct payment gateways offered by Wix, Etsy, eBay and Amazon (including Stripe & Paypal) adhere to the standards set by PCI-DSS as managed by the PCI security standards council.

 

Other

Personal information relating to email enquires is stored via Gmail.com on Berry & Grouse Company's secure and private computer and mobile devices, which are password protected.

 

Offline filed personal information relating to orders is also securely locked in storage.

 

Consent & Your Rights

By using our website, Etsy eBay and Amazon Shops you are agreeing to this Policy.

 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

You have the right to know what personal data we hold about you, and to ask for that data to be changed or deleted by getting in touch via our contacts page.  The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please also get in touch via our contacts page to let us know.

 

You have a choice about whether or not you wish to receive information from us. If you no longer want to receive direct marketing communications from us then you can unsubscribe by clicking the ‘unsubscribe’ link at the bottom of marketing emails sent to you.

 

Changes To Our Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons, so please check this page occasionally to ensure that you’re happy with any changes.

 

Contact

If you have questions, please contact us by e-mail at info@berryandgrouse.com or by mail using the details provided below:

Berry & Grouse HQ, Lopham Road, Fersfield, Norfolk, IP22 2BJ.